Customer Experience
Improvement SolutionsServices
Improving customer experience (CX) has been shown to reap many benefits, including:
- Improved customer satisfaction
- Repeat business and customer loyalty growth
- Increased customer referrals (“word of mouth”)
- Reduced customer churn
- An advantage against competitors
- Increased revenue and sales
- Stronger customer relationships
In short, customer experience management and improvement is a sound investment to improve your bottom line.
Measuring
Your Current Customer Experience
With an understanding of your goals for improving the customer experience, we develop a customer service measurement strategy that is designed to determine where you stand now and identify areas for improvement. Our measurement strategy could include any of the following tools:
- In-person, telephone or online mystery (secret) shops
- Telephone customer satisfaction surveys
- Call center evaluations
- Competitor comparisons
- Training needs assessments
- Manager assessments
Contact Customer Perspectives today and let us get started in developing your customer experience strategy so you can start out-servicing your competition.
Measuring
Your Current Customer Experience
With an understanding of your goals for improving the customer experience, we develop a customer service measurement strategy that is designed to determine where you stand now and identify areas for improvement. Our measurement strategy could include any of the following tools:
- In-person, telephone or online mystery (secret) shops
- Telephone customer satisfaction surveys
- Call center evaluations
- Competitor comparisons
- Training needs assessments
- Manager assessments
Contact Customer Perspectives today and let us get started in developing your customer experience strategy so you can start out-servicing your competition.
Testimonial
“Customer Perspective’s ability to help us evaluate events at our clients in invaluable. Their ability to modify the evaluation form we use to measure event performance, and quickly get that back into production, helps us better understand, and make improvements to our sales process and event set up.”
Bank of America