by studio98 | Sep 18, 2012 | Other
One thing to think about when you’re developing a mystery shopping program using a company like Customer Perspectives is the age groupings of your employees, the ones who will be evaluated based on their customer service abilities. To use the results of the mystery...
by studio98 | Sep 3, 2012 | Other
Part 1 Is direct contact with customers intensive at your bank or credit union? If so, you are putting your organization’s reputation and credibility in the hands of each employee who interacts with your customers. Do you have a systematic and objective way to...
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