by studio98 | May 13, 2014 | Other
In this article from The Huffington Post, the writer is alarmed at the prevalence of bad customer service experiences despite the amount of data and technology that makes understanding customer service so much easier than it once was. For a mini-course in what to...
by studio98 | Jan 15, 2014 | Other
Technology is a wonderful thing. It helps us do more with less time and expense. However, one of those ways it helps shouldn’t be with customer service, which is to say, it shouldn’t put up a wall between you and the customer. Instead, the kind of data you can gather...
by studio98 | Dec 4, 2013 | Other
Have you seen this “infographic” on the 25 top skills for providing excellent customer service? We’re betting most people don’t think there could really be that many skills that go into providing good customer service. The infographic could serve as an excellent first...
by studio98 | Nov 26, 2012 | Businesses, Other
Sometimes it can seem like all customer service is bad customer service, whether it’s on the phone or in person. It’s a rare thing to have three POSITIVE customer experiences in the course of one day, but that’s exactly what happened to me recently. I was, against my...
by studio98 | Sep 30, 2012 | Other
In this article from SeniorHousingNews.com, conducting a mystery shopping or customer evaluation program at a senior living community can reveal gaps in the organization’s marketing efforts, determine how one community compares to another, find out if sales staff are...
by studio98 | Sep 24, 2012 | Other
One thing to think about when you’re developing a mystery shopping program using a company like Customer Perspectives is the age groupings of your employees, the ones who will be evaluated based on their customer service abilities. To use the results of the mystery...
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