by studio98 | Jun 23, 2015 | Businesses, News
Our June, 2015 Client Newsletter features: The 3 Best Ways to Select the Best Mystery Shopping Firm Designing the Right Mystery Shop Program For Your Organization Customer Retention Facts Upcoming Events Click the link below to read the full issue of the newsletter....
by studio98 | Jun 12, 2015 | Businesses
I learned recently that a beloved boutique in my little town was being sold to new owners. “Great!” I thought, because that boutique was NOT beloved by me. It was all about a little customer experience I had there. It all started 17 years ago. I was on...
by studio98 | Jun 8, 2015 | Businesses
I didn’t expect to want to leave my old life behind just because I’d walked into the Grappone Toyota Auto Dealership in Concord, NH. I was perfectly happy with my life, my job, and the guy who fixed my car. (In fact, I’ve blogged about him...
by studio98 | May 29, 2015 | Businesses
Did you know it takes between 5 and 15 contacts to close a sale? One of my prospects was giving his employees a sales pep talk and used Customer Perspectives as an example. He told them that he receives an e-mail or phone call from us once or twice a year, every year....
by studio98 | May 28, 2015 | Businesses
Every store or every branch of your business needs to convey the same positive customer experience as every other store. A consistent customer service experience is going to help you grow and a formal program of mystery shopping can help you achieve that consistency,...
by studio98 | May 22, 2015 | Businesses
Quality – Speed – Price. These are the top priorities of clients searching for a mystery shopping partner. Quality – Look for an established mystery shopping firm which is a member of its trade association – the Mystery Shopping Professionals Association (MSPA). MSPA...
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