Make the customer happy: cut the burrito!

Stopping at a nationally known burrito chain with a friend recently, I ordered one of their loaded burritos and asked if they would cut it in half—neither my friend nor I need to eat a whole burrito, as much as we love sour cream and guacamole. “I’m sorry, we’re not...

Customer loyalty? Keep four things in mind always

Earning a customer’s loyalty has always been important, but you may not realize that in today’s marketplace, it should become your number one priority. With the social media technologies available to everyone, instantly, a great customer experience can spread like...

Customer service can excel with these 5 steps

The best way to ensure that your staff is providing the best possible customer service is by encouraging them to have a positive mindset that includes the five basic principles below, according to this article from UserLike.com. #1: Put Yourself in The...