by studio98 | Sep 18, 2015 | Businesses
I was second in line at the customer service desk where the elderly woman in front of me was trying to return a t-shirt. I was paying no attention until I realized the customer was saying the same thing over and over again: “But, if I didn’t buy it here,...
by studio98 | Sep 1, 2015 | Businesses, News
Our August, 2015 Client Newsletter features: building Customer Loyalty – What You Need to Know If you don’t, someone else wil … the key to customer loyalty The Six Stages of World-Class Customer Service Customer Retention Facts Upcoming Events Click...
by studio98 | Aug 28, 2015 | Businesses
In this article from SellingPower.com, the author has identified the 5 most irritating traits of some sales professionals—the kind that will just annoy the customer, not engage him or her. Talking too much. Your sales team must understand a customer’s needs and,...
by studio98 | Aug 25, 2015 | Businesses
There’s no doubt we are in a global economy, which means we’ve got to have a whole new view of our competitiveness as companies. In his article, “If you don’t, someone else will … the key to customer loyalty”, Guy Arnold suggests that it’s no...
by studio98 | Aug 20, 2015 | Businesses
Are you offering “differentiated service”? That means you’re standing out among your competitors in order to grow your profits and gain customer loyalty. Customers expect it, really, in the way that you are offering personalized, proactive and preemptive...
by studio98 | Aug 5, 2015 | Businesses
It may not be enough to offer your bank’s customers free cookies and trivia quizzes if they’ve managed–in this online world–to actually walk in your door. The customer experience they seek probably lies more in the people behind the...
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