by studio98 | Nov 30, 2015 | Businesses
Customer loyalty is a precious commodity for any business. In my small town there is exactly one place to dine out for breakfast. Consequently, nearly every resident could be considered a loyal customer of the place. One of my neighbors actually goes there every day...
by studio98 | Nov 20, 2015 | Businesses
Customer experience enhancement can lead to big results and sometimes just takes a little common sense. A case in point: The customer at the grocery store was interested in a package of baby red potatoes, but they were not marked and there was no signage indicating...
by studio98 | Nov 13, 2015 | Businesses
Keeping your promises can go a long way toward customer service satisfaction. Randy and I got along swimmingly. We got to be good buddies, actually. Randy (not his real name) was the customer service person assigned to my account as I tried to launch a new software...
by studio98 | Nov 5, 2015 | Businesses
Increasing customer loyalty requires understanding today’s customer. It’s no secret that today’s customers want fast, efficient service. In a recent survey, when customers were asked what they wanted most in customer service, the vast majority (80 percent) said...
by studio98 | Oct 29, 2015 | Businesses
Your business may stand out from the crowd today, but to think it always will is to put yourself in danger of losing customers. Someone else out there is, no doubt, working at this very moment on something bigger, better, and different from you. According to this...
by studio98 | Oct 22, 2015 | Businesses
Today we have an example of how to create a positive customer experience. Even when the problem isn’t your responsibility. A customer called to have his high-efficiency home furnace serviced. The technician who came to do the service work quickly realized there...
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