by studio98 | Sep 11, 2010 | Businesses
Jerry likes to golf. But on rainy days, he and his wife, Yvette, are willing to put away the clubs and go “under cover.” Jerry and Yvette spend some of their days scouring the local retail establishments ferreting out candidates for the...
by studio98 | Sep 11, 2010 | Businesses
Sales managers take note: when it comes to the sales experience, customers aren’t comparing you to your competition alone. They’re holding you up against the most outstanding service they’ve received anywhere. Whether they get wowed at a bank, a...
by studio98 | Sep 11, 2010 | Businesses
In the current economic environment, it is more important than ever to keep customers happy and coming back. An article in News and Food Report recommends these seven ways to keep your customers happy. 1. Solicit complaints. For every person who complains, 26 who feel...
by studio98 | Sep 11, 2010 | Businesses
We’ve all seen the television commercial featuring the actor who says, “I’m not a doctor, but I play one on TV”. Well, I’m not a mystery shopper, but I work as an account representative for Customer Perspectives™, a national mystery...
by studio98 | Sep 11, 2010 | Businesses
While the perspective of the customer may not always be the most accurate, it certainly is the most important if you want to make your franchise a successful one. If customers experience poor service at one branch of a chain, it affects the chain as a whole, not just...
by studio98 | Sep 11, 2010 | Businesses
Here at Customer Perspectives™, we know a successful mystery shopping program doesn’t just “happen”. After over two decades in the business, we’ve got some ideas about what can make a program work best for you. Consider the following: Know what...
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