by studio98 | Sep 11, 2010 | Businesses
A Good Program Verifies Your Customer Service Standards Aren’t Slipping “I’d like to see banks shop their competition more. It’s tough to compete in an environment where you don’t understand what’s happening next door.” A...
by studio98 | Sep 11, 2010 | Businesses
Employees Who Receive A Perfect Score Earn A $25 Gift Certificate Employees who receive a low mystery shopping score must write a memo to the EVP Guaranty Federal Savings Bank (Springfield, Missouri) offers a special reward to employees who receive a perfect score on...
by studio98 | Sep 11, 2010 | Businesses
Bank Incorporates Results Into Its Employees’ Performance Goals Mystery shopping programs that evaluate employee performance on a regular basis may have important advantages over programs that take a more ad-hoc approach. Regular shops keep employees on their...
by studio98 | Sep 11, 2010 | Businesses
Take note, retail workers: Sometimes the customer might be something more What mystery shoppers pay attention to when visiting a retailer: Do employees greet and thank customers? Do employees introduce themselves Do employees inform customers about specials or sales?...
by studio98 | Sep 11, 2010 | Businesses
Mystery shopping programs help direct staff training and measure how CUs stack up against competitors A senior citizen walked into his Dallas credit union to discuss his soon-to-mature share certificate. Interest rates had dropped, and he was looking for a better way...
by studio98 | Sep 11, 2010 | Businesses
An element of almost every retailer’s marketing strategy today is devoted to convincing potential customers that their stores offer more friendly, efficient and personalized service than its competitors. But do your customer contact personnel really live up to...
Recent Comments