by studio98 | Dec 5, 2011 | Businesses
If you’re in business, you’ve probably heard at least one of the myths on this list of 10 and have adopted it as your customer service practice. Never put callers on hold? Maybe. Maybe not. It’s more important what happens on that call after someone picks up than the...
by studio98 | Dec 1, 2011 | Businesses
In a study of 14,000 bank customers, 55 percent of respondents indicated they would leave a particular bank if they experienced poor customer service. A bank’s image only mattered to 27 percent of respondents. Furthermore, the extensive survey showed that the role of...
by studio98 | Nov 28, 2011 | Businesses
In this article from BNET.com, a customer service advocate outlines the top four reasons companies go out of business and every one of them has to do with customer service. With examples like Blockbuster, Borders, United Airways and W.T. Grant stores, the author...
by studio98 | Nov 23, 2011 | Businesses
Policy miscommunication. That’s what I chalked my most recent Bad Customer Service Experience up to. It had been one of those days. I was late. It was raining. I didn’t have a coat or umbrella. I was tired and on the verge of a cold. I ran into the Big Box store...
by studio98 | Nov 19, 2011 | Businesses
I live in a small community where pretty much everybody knows everybody else. That can be good in times of trouble and bad when, well, you have stirred up trouble. We have a small organic and natural foods market here. For a long time, it was the only one of its kind...
by studio98 | Nov 16, 2011 | Businesses
In this article, one writer tries to debunk some common marketing myths, among them that going above and beyond the call in customer service will always translate into increase sales. While those tactics may work, some even simpler ones are shown to work as...
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