by studio98 | Apr 30, 2012 | Businesses
It wouldn’t be a good situation to be gaining customers in respectable numbers, but losing existing customers just the same. Gaining or losing a customer has a significant impact on a company’s profits. If new customers are gained by offering them significant...
by studio98 | Apr 23, 2012 | Businesses
The true value of a secret shopper service such as Customer Perspectives is knowing what’s really going on in your store when management isn’t around. A good mystery shopping service will set up a customer service evaluation program for you that is based on needs that...
by studio98 | Apr 3, 2012 | Businesses
Is the Internet one big complaint box? It seems that way, according to the author of this article on “Hatesurfing”. One suggestion by social media experts is for businesses to begin their activity on social media sites by finding out what people are saying about their...
by studio98 | Mar 26, 2012 | Businesses
Cell phone stores are finding themselves at the frontline of wireless service and, because their customers are indeed wired, need to provide the best possible customer service. A mystery shop at such a store would be a great way to do that. A mystery shopper can give...
by studio98 | Mar 15, 2012 | Businesses
Mystery shopping services can be a vital training tool for people in the leasing industry, where building customer relationships is key. When it’s been used in the past, the secret shoppers have uncovered problems most often when the professional is speaking with...
by studio98 | Mar 5, 2012 | Businesses
In this excellent article from the Minneapolis Star Tribune, customer service expert John Tschohl points out that every company should think of themselves as a customer service company, not a retail or manufacturing company. That means that everything that company...
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