by studio98 | Jul 13, 2012 | Businesses
(By Judi Hess – President, Customer Perspectives) If you’re a bank that has used the services of a mystery shopper company such as Customer Perspectives, you’ll get more value from your investment if you share the resulting data across departments and encourage...
by studio98 | Jun 15, 2012 | Businesses
Mystery shopping reports can reveal how well your employees are interacting with customers and, therefore, the mystery shopping process is one that can be used in a multitude of types of businesses, according to this article. Some common questions that can be...
by studio98 | Jun 1, 2012 | Businesses
Quality service and consistent delivery at convenience stores are key factors in gaining customer loyalty and increased sales, according to experts quoted in this article from Convenience Store News. Since convenience stores often sell gas, and gas prices fluctuate...
by studio98 | May 30, 2012 | Businesses
This article from I-Newswire.com shows the importance of the frontline–the receptionist who is the first person to greet patients as they visit their clinic or hospital, or when they call to inquire about an appointment or with a health care question. Therefore,...
by studio98 | May 9, 2012 | Businesses
In an article on Investopedia, some examples of mystery shopping and how it can benefit the end-user, the customer, are explained: Branding A mystery shopper can check that an establishment has “brand integration”—otherwise known as providing a product or service that...
by studio98 | May 2, 2012 | Businesses
You probably haven’t ever heard ‘hot’ and ‘mystery shopping’ in the same sentence. But, according to Jane Edwards-Hall, the world of mystery shopping is spicing up as more traditional researchers deploy mystery shopping programs in ways you would least expect. Ms....
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