by studio98 | Nov 26, 2012 | Businesses, Other
Sometimes it can seem like all customer service is bad customer service, whether it’s on the phone or in person. It’s a rare thing to have three POSITIVE customer experiences in the course of one day, but that’s exactly what happened to me recently. I was, against my...
by studio98 | Nov 16, 2012 | Businesses
Hiring a mystery shopping firm such as Customer Perspectives may be one way a call center can track whether employees are providing the type of customer service expected of them. A well-trained team of call center employees is essential to repeat business and...
by studio98 | Nov 6, 2012 | Businesses
I was very impressed with the proactivity of some customer service departments prior to Super Storm Sandy. On Sunday, I received a voicemail message at my home from the Public service Company of New Hampshire – PSNH – advising me of the impending storm and steps I...
by studio98 | Oct 30, 2012 | Businesses
ATT, the telephone service, has a rule that a customer coming in the door must be greeted within 10 seconds and within 10 feet of the entrance. It’s something ATT has committed itself to—the proper way to greet a customer—because the research shows that the...
by studio98 | Oct 23, 2012 | Businesses
In this article from Inc.com, the author provides seven small gestures that can go a long way toward winning new customers. His ideas can be broken down into just a few things to keep in mind if customer service and customer loyalty are important to your business....
by studio98 | Oct 16, 2012 | Businesses
Any interaction between an organization or business and the people who use their product or services can be thought of as a “customer experience” and, according to one expert in this article, shouldn’t be overlooked. In short, a business needs to know what it KNOWS...
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