by studio98 | Jan 11, 2013 | Businesses
Business partnerships can lead to some sticky situations like the one described in this MediaPost.com article, where we learn that, even though a partner company may have made a mistake, your company should take responsibility for it. In this example, a customer...
by studio98 | Dec 12, 2012 | Businesses
1. In person, one on one: One of the best ways to gain impact from mystery shops is to meet with employees one-on-one to discuss results. If an employee does not score well on a shop, managers need to coach the employee privately. They can discuss ways to improve the...
by studio98 | Dec 6, 2012 | Businesses
Providing excellent customer support leads to customer loyalty and higher profits. That means your company’s processes for customer support need to be continuously evaluated for effectiveness. This article suggests three top reasons for improving everything you do in...
by studio98 | Dec 3, 2012 | Businesses
I first learned the importance of competitor intelligence in business graduate school. There, our professors emphasized that every business is duty-bound to understand not only who its competitors are but also their competitive strengths and weaknesses. Only then can...
by studio98 | Dec 3, 2012 | Businesses
The bridal registry listing I was handed clearly stated, “Shipping is free if item is not in stock at the store.” I really wanted my item shipped, but it was in stock. I couldn’t deny it. I decided to ask the registry person if I could, in fact, have it shipped for...
by studio98 | Nov 29, 2012 | Businesses
In this article about mystery shopping, a customer pinpoints the whole challenge companies have with providing quality customer service; too often their efforts at doing so are focused on the company’s needs, not the customer’s. Here, a cell phone provider customer...
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