by studio98 | Apr 5, 2013 | Businesses
A good retail business owner knows that the customers are smarter than he is, right? Knowing what your customers want and need is key to retaining them. As customers, we all know what makes for bad customer service, right? We don’t have to run a store to be that...
by studio98 | Mar 13, 2013 | Businesses
Consistent communication with your customers. That’s what it takes to develop their loyalty toward your business, according to this article. How do you do that? Consider these five suggestions: 1) Deliver your message across all media channels. That means...
by studio98 | Mar 6, 2013 | Businesses
Give your business an honest look to see if you’re following through with these 10 safeguards to ensure the best possible customer service from your company and all its employees. 1. Be nice: When you’re nice, everything goes well, even if a customer has a complaint....
by studio98 | Feb 28, 2013 | Businesses
A good retail business owner knows that the customers are smarter than he is, right? Knowing what your customers want and need is key to retaining them. As customers, we all know what makes for bad customer service, right? We don’t have to run a store to be that...
by studio98 | Jan 28, 2013 | Businesses
If your business has slacked off lately, you’ve received complaints about employees or you’ve had a lot of negative reviews online, you might need to hire the services of a mystery shopping firm such as Customer Perspectives to get to the bottom of things. Mystery...
by studio98 | Jan 16, 2013 | Businesses
Flying certainly is fraught with all sorts of opportunities to create unhappy customers, including ones that are unhappy even when circumstances are outside of everyone’s control. On a recent holiday season trip, a very early morning flight had been cancelled by the...
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