by studio98 | Jul 12, 2013 | Businesses
Here are a few tips from the Fitzgerald Press: Be polite and courteous. Make sure you know your script. Know how to roll with the punches. Build rapport. Have all of your information resources in place. Know how to use your databases, and how to toggle between them...
by studio98 | Jul 10, 2013 | Businesses
If your company is going to offer a service, make sure it works. That’s the lesson I learned recently when dealing with my local phone company, which is also my Internet Service Provider. When a bill was due on July 5, the day after a holiday, I discovered that the...
by studio98 | Jun 27, 2013 | Businesses
This article uncovers a few surprising things you may not realize about customer service. Here are just a few in summary: The main reason for customer turnover is poor quality service. A customer will leave you four times as often over customer service problems than...
by studio98 | Jun 20, 2013 | Businesses
This article asserts that the single best move a credit union can make is to make sure to provide exceptional customer service at its phone contact center. That means that every call is positive and every problem is solved. One way to achieve this exceptional...
by studio98 | Jun 5, 2013 | Businesses
If you’re in the banking business, you are probably aware of how much banking customers hate fees. Yet, you may also know they are a necessity. To combat any ill will from customers, this article recommends you excel in customer service—namely, being really good at...
by studio98 | May 14, 2013 | Businesses
Three times in the last month I have felt as if I’d suddenly begun speaking Swahili and hadn’t noticed. This was when the sales clerks to whom I had just spoken seemed to have not heard a word I said. Was I speaking Swahili? Was their internal radio tuned to a far...
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