by studio98 | Aug 21, 2013 | Businesses
It costs six times as much to attract a new customer as to keep an existing one. One way you keep a customer is by having exceptional customer service. And, when you don’t have it, you must adequately take care of any problems that arise. Did it take more than one...
by studio98 | Aug 14, 2013 | Businesses
Have you thought about all the ways you could be using your customers to, well, help your customers? A recent article on Entrepreneur.com detailed ways you can take advantage of today’s marketing techniques and technologies to get your customers involved. Offer...
by studio98 | Aug 7, 2013 | Businesses
In July, NBC Nightly News made a serious error when its graphics department apparently wiped New Hampshire off the map, literally. On a map displayed behind the newscaster, Vermont looked like it annexed New Hampshire and New Hampshire was nowhere to be found. ...
by studio98 | Jul 31, 2013 | Businesses
Have you heard of the four pillars of exceptional customer service? The expert writing this article says the following four goals must be met for you to be able to offer customer service that will earn you loyal customers and bring in new customers: 1) A perfect...
by studio98 | Jul 24, 2013 | Businesses
Did you know that for every customer complaint you might receive, there may be 26 other customers who were equally dissatisfied, but failed to say anything? That’s cause for worry and it’s one of 15 top pieces of customer service data any business should be paying...
by studio98 | Jul 17, 2013 | Businesses
All the innovations of new decor in your store and flashy new advertising that brings customers in your door can be wrecked in the blink of an eye if the customer’s experience falters. This small business marketing expert reports on her recent experience inside a...
Recent Comments