by studio98 | Nov 18, 2013 | Businesses
You may already realize this, but the best customer service training of your employees comes from the top, right? Customer service shouldn’t be relegated to one department or one desk in your store. It should spread across the store, the brand and the company. So, if...
by studio98 | Sep 30, 2013 | Businesses
I have this admittedly petty pet peeve when it comes to clerks in retail stores answering my, “Thank you,” with “No problem” instead of “You’re welcome” or “It was my pleasure.” Okay. I’m nitpicking, I know. But the phrase, “No problem” indicates, to me that I, as...
by studio98 | Sep 26, 2013 | Businesses
Technology allows us to automate a lot of our business functions these days, but it also contributes to what customers might perceive as indifference or neglect. Recent flaps over an automated customer service response on a company’s social media site has brought new...
by studio98 | Sep 23, 2013 | Businesses
“Shoshin” is a concept taught in the practice of Zen Buddhism and it means “Beginner’s Mind”. The theory is that we should approach something new, and even something with which we are highly familiar, with the mind of a child or a beginner, as if we’ve never...
by studio98 | Sep 3, 2013 | Businesses
We know it’s true for us, personally. This article shows how important it is for a company to make a good first impression. Here are some tips from the article: 1) Do customers feel welcome? You’d want that for visitors to your home. You also want that in your place...
by studio98 | Aug 27, 2013 | Businesses
We have fun telling you about really bad customer service stories, but we need to be fair. Plenty of companies are doing wonderful things that go above and beyond what we might think of as “traditional” customer service responses. This list from the website Mental...
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