by studio98 | Mar 5, 2014 | Businesses
This article gives a quick “10 Commandments” of good customer service, worth a review by anyone whose job it is to serve customers. Here is our summary of the list. The customer is your boss. Listen to the customer. Identify the customer’s needs and meet them. Treat...
by studio98 | Feb 28, 2014 | Businesses
You probably aren’t looking for tips on driving business and dollars away, right? But, could you be doing it and not even realizing it? The folks at Inc.com have put together a handy list of five things that are sure-fire ways to lose business. Here’s our review for...
by studio98 | Feb 18, 2014 | Businesses
How can you determine that your employees know everything that they should know to serve your customers well? This article suggests that mystery shopping is an excellent way to determine this. Mystery shopping services can reveal an employee’s level of sales...
by studio98 | Feb 11, 2014 | Businesses
This article from the Business 2 Community provides a succinct way for you and your team to think about whether or not you’re providing excellent customer service. It may even inspire you to change what you’re currently doing or give you new ideas for your employee...
by studio98 | Feb 4, 2014 | Businesses
A customer of a utility company wanted to start paying his bills automatically, online. There was no explanation on the company’s website about how to do this. According to his paper bill, he could call customer service and they would help him get set up. Upon...
by studio98 | Jan 28, 2014 | Businesses
A pizza-loving friend of ours tried every brand of roasted vegetable pizza he could find on the market. After months of testing, he decided that one company’s “Roasted Vegetable & Goat Cheese Flatbread Pizza” was the best—except he could never seem to...
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