by studio98 | Jun 30, 2014 | Businesses
It’s unavoidable, really. In certain kinds of businesses—a bank, a retail store—a certain kind of customer can easily turn a good experience into a bad experience for his or her fellow customers. Nevertheless, it’s the business that will be blamed. In this article...
by studio98 | Jun 23, 2014 | Businesses, Other
Maybe you’ve got some kind of customer service evaluation survey—online or over the phone—going on in your company? If you do, but the answers you’re getting from your customers are along the lines of “fine”, “good” and “okay”, maybe that’s a clue that you’re...
by studio98 | Jun 17, 2014 | Businesses
Repeat customers are the largest source of revenue for more than 43 percent of small business respondents to a recent survey by Huzzah Media. The SECOND source of revenue cited by these small businesses was “word of mouth”—or, put another way, that first large group...
by studio98 | Jun 11, 2014 | Businesses
I love my mechanic. Don’t get me wrong, there’s nothing romantic about our relationship. But if you, he, and I were in a lifeboat with only room for two people, I’d hang on tight if I were you.Why? Because he is always there for me. I mean always....
by studio98 | Jun 5, 2014 | Businesses
It was not a good time to mess with me. A flight delay of two and a half hours caused us to land at Boston Logan International Airport at about midnight. Still, an international airport should be equipped to handle late-arriving passengers at all hours, right? ...
by studio98 | May 30, 2014 | Businesses
I was not their customer. I was unlikely to become their customer because of their location. They knew it, yet their help went above and beyond any that could have been expected. The Crown Plaza Hotel came into view just as our car sputtered amongst some of the worst...
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