Convenience should be convenient

My husband and I do banking with two different institutions in our relatively small community, and with one, we’ve been customers for years, through about four of their name changes, at last count.  A mathematical error recently led to a checking overdraft for us at...

COULD YOUR ASSOCIATES MAKE SOMEONE CRY TODAY?

Someone seemed to have declared it Stellar Customer Service Day. It was an extremely hot, busy midday in the shopping corners of New England and every sales associate or clerk I came across seemed to have recently come from a training class in “How to impress your...

Use mystery shopping to scope out the competition

Mystery shopping firms such as ours, Customer Perspectives, are used to evaluate the customer’s experience by sending qualified evaluators  (the mystery shoppers) into retail outlets, banks, restaurants, and other types of businesses.  The evaluator then reports back...

No questions asked; no proof required

My husband brought home the items on our grocery list, no problem.  The next day, we opened the package of bread he had bought and found it moldy.  We usually have receipts around for a few days, but not this time. We dug through the trash. Nothing. My husband decided...