by studio98 | Sep 11, 2014 | Businesses
My husband and I do banking with two different institutions in our relatively small community, and with one, we’ve been customers for years, through about four of their name changes, at last count. A mathematical error recently led to a checking overdraft for us at...
by studio98 | Jul 28, 2014 | Businesses
Someone seemed to have declared it Stellar Customer Service Day. It was an extremely hot, busy midday in the shopping corners of New England and every sales associate or clerk I came across seemed to have recently come from a training class in “How to impress your...
by studio98 | Jul 22, 2014 | Businesses
Entrepreneur.com offers a new article featuring 10 over-the-top customer service stories that show at least some companies are actually putting their customers first, not just saying they do. Click through to the full article for inspiration, but here’s a summary:...
by studio98 | Jul 15, 2014 | Businesses
Mystery shopping firms such as ours, Customer Perspectives, are used to evaluate the customer’s experience by sending qualified evaluators (the mystery shoppers) into retail outlets, banks, restaurants, and other types of businesses. The evaluator then reports back...
by studio98 | Jul 9, 2014 | Businesses
In this article from Business News Daily, the author shows that research concludes an employee’s personality, not his or her knowledge or technical skills, will be the thing that shines through in a customer service transaction. The research noted that conscientious...
by studio98 | Jul 2, 2014 | Businesses
My husband brought home the items on our grocery list, no problem. The next day, we opened the package of bread he had bought and found it moldy. We usually have receipts around for a few days, but not this time. We dug through the trash. Nothing. My husband decided...
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