by studio98 | Jan 28, 2015 | Businesses
Phone calls to certain businesses, especially in the travel and entertainment industries, are on the rise, which may seem counter-intuitive in today’s world where the Internet does all the work for us. However, the rise of SmartPhone technology means that often a...
by studio98 | Jan 21, 2015 | Businesses
Building long-term relationships with your customers should be your primary goal because, as most people know, an existing customer is more valuable than the new customers you’re trying to attract. The trust you develop with people is one of your business’s chief...
by studio98 | Jan 13, 2015 | Businesses
Mystery shopping can provide “genuine and controlled feedback” for a business, according to this article from The Guardian. The article features eight reasons to consider adding mystery shopping—or customer experience evaluations-such as the kind we provide here at...
by studio98 | Jan 8, 2015 | Businesses
This painful customer service story would be funny if it wasn’t all-too-common. In short, United Airlines managed to really tick off a monk whose whole life is about being calm. When you read through the details of this story, you can see the classic elements of a...
by studio98 | Dec 26, 2014 | Businesses
My husband and I were disappointed when we approached one of our favorite restaurants for lunch, only to find it was closed. Strangers on the street, however, soon directed us to a pub they recommended for lunch, so we walked a little further, reluctantly. We don’t...
by studio98 | Dec 11, 2014 | Businesses
I had gone into the gourmet grocery store intent on taking advantage of the email offer I had received yesterday—a really, really good buy on fresh raspberries. No doubt this was a “loss leader” at the store, where I otherwise think twice before buying anything...
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