by studio98 | Mar 16, 2015 | Businesses
A mystery shopping firm is called upon to see, from a customer’s eye-view, just how well you might be providing customer service. There are, therefore, many ways to go about evaluating a customer’s experience at your company. You can request that the...
by studio98 | Mar 9, 2015 | Businesses
It’s standard procedure these days if you want to stay in business: Out-fox your competition by providing customer service that is beyond the norm. Never disparage your competition, just focus on what your customers need and want. To stand out from your...
by studio98 | Feb 19, 2015 | Businesses
Phone calls to hotels are on the rise? This is probably because of the omnipresence of SmartPhones in which a person can simply choose “click to call” to make a booking. Are your hotel’s call centers and staff prepared to handle this upswing? You may want to consider...
by studio98 | Feb 13, 2015 | Businesses
A recent study of 139 franchisors turned up some interesting finds after mystery shoppers made telephone contact with the companies. Eight percent of the franchises actually didn’t have a phone number or had a wrong phone number listed on their company website! Only...
by studio98 | Feb 11, 2015 | Businesses
In this article, writer Micah Solomon makes the case for developing a customer service approach that is comprehensive and organized. Developing a plan, and taking your time at developing a plan, will yield results but, as is so often the case in business, time is...
by studio98 | Feb 4, 2015 | Businesses
While customers know how valuable good customer service is, the executive wing of your company may be a little in the dark. The bottom line of the profit sheets may not tell the whole tale about the great personal service you’ve been providing. Quantifying good...
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