by studio98 | May 21, 2015 | Businesses
The value of using mystery shopping services is increasing as customer experience continues to be a key factor in building customer loyalty. A mystery shopping program can prove invaluable in the following ways: Monitoring staff performance Mystery shoppers can...
by studio98 | May 14, 2015 | Businesses
The examples outlined in this customer service blog post can serve as learning opportunities for us all in what NOT to do in business. Take a moment to review them and put them to use to overcome whatever customer service challenges your company might face. CUSTOMERS...
by studio98 | May 7, 2015 | Businesses
In one standardized method of rating customer experiences, the companies with the highest ratings also had the highest percentage of repeat customers. Eighteen percent of the customers of those companies report they will return, according to this customer experience...
by studio98 | Apr 7, 2015 | Businesses
This lengthy list of customer service tips includes some of the basics and some that go beyond the usual. The writer spends a lot of time focusing on impressions–making sure your business gives the best possible first impression—not only through your website but...
by studio98 | Mar 31, 2015 | Businesses
One expert says it’s not enough to provide excellent customer service to build customer loyalty. You also have to go the extra step to evoke a positive emotional response in your customer as he or she thinks about your company. It’s the emotional response that will...
by studio98 | Mar 24, 2015 | Businesses
Are you doing everything you can to make sure your customers stick around? The author of Innovating Analytics, quoted in this article on customer loyalty, suggests this really must be your number one priority in business. It is the most important factor in...
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