by CP-Guest | Nov 14, 2019 | Businesses
The truth is, it is much more costly to lose customers due to a sub-par shopping experience. Did you know that American shoppers tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience? Worse, after one...
by CP-Guest | Nov 14, 2019 | Businesses
According to Forbes Magazine’s reporting in 2013 more than 500,000 new businesses are started in the US each month. Moreover, the Small Business Administration reported in 2016 that the number of new small businesses has increased 49% since 1982. This creates a large...
by studio98 | Feb 20, 2017 | Businesses
I have this tiny problem: I can’t drink more than one cup of caffeine coffee in a day, and that cup has to be early in the morning. Otherwise, I’ll be calling you to chat on the phone at 3 a.m. At today’s chic coffee shops, however, ordering decaf is somewhat frowned...
by studio98 | Feb 7, 2017 | Businesses
It’s amazing how a tiny interruption in your workday can turn you into Miss Cranky Pants. It was to be an extremely busy day as I attempted to get my sole proprietor business ready for me to be gone on a vacation. The “to do” list was a mile long, but I was hammering...
by studio98 | Aug 30, 2016 | Businesses
Only 28 percent of consumers are loyal to a brand or businesses, but we all know return customers are the key to a healthy bottom line. Take a look at these five reasons your customers may be abandoning you: You treat new and existing customers too differently: If...
by studio98 | Aug 24, 2016 | Businesses
CEM—yet another business acronym! All you need to know is it stands for Customer Experience Management and, well, it’s what everyone in your business should be aware of -at the very least. If you’re dedicated to managing the customer experience with your company, you...
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