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Make the customer happy: cut the burrito!

Stopping at a nationally known burrito chain with a friend recently, I ordered one of their loaded burritos and asked if they would cut it in half—neither my friend nor I need to eat a whole burrito, as much as we love sour cream and guacamole. “I’m sorry, we’re not...

Customer loyalty? Keep four things in mind always

Earning a customer’s loyalty has always been important, but you may not realize that in today’s marketplace, it should become your number one priority. With the social media technologies available to everyone, instantly, a great customer experience can spread like...

Customer experiences matter; are you doing all you can?

Customer service and the customer experience are two components that can set your business apart from all the others, while research has shown customers are even willing to pay more when good customer service comes along with the price. In the infographic included...

Customer experience: What impression are you leaving?

If you own a small retail business, you may have an entirely different impression of it than the customers coming in your door. An article from Optometry Today points out that businesses need to take a look at both the physical appearance of their offices as well as...

Customer service can excel with these 5 steps

The best way to ensure that your staff is providing the best possible customer service is by encouraging them to have a positive mindset that includes the five basic principles below, according to this article from UserLike.com. #1: Put Yourself in The Customer's...

Customer experience fail? Some never forget

I learned recently that a beloved boutique in my little town was being sold to new owners.  "Great!" I thought, because that boutique was NOT beloved by me.  It was all about a little customer experience I had there.  It all started 17 years ago.  I was on the hunt...

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