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Our blogBank customer experience: Quiz games and cookies don’t cut it
It may not be enough to offer your bank's customers free cookies and trivia quizzes if they've managed--in this online world--to actually walk in your door. The customer experience they seek probably lies more in the people behind the bank's counters or desks, right?...
Make the customer happy: cut the burrito!
Stopping at a nationally known burrito chain with a friend recently, I ordered one of their loaded burritos and asked if they would cut it in half—neither my friend nor I need to eat a whole burrito, as much as we love sour cream and guacamole. “I’m sorry, we’re not...
Customer loyalty? Keep four things in mind always
Earning a customer’s loyalty has always been important, but you may not realize that in today’s marketplace, it should become your number one priority. With the social media technologies available to everyone, instantly, a great customer experience can spread like...
July 2015 Client Newsletter – Customer Support is Critical
Our July, 2015 Client Newsletter features: The Importance of Customer Support Getting All Call Centers to Work to Your Advantage Call Center Support What Telephone Mystery Shops Revealed Customer Retention Facts Upcoming Events Click the link below to read the full...
Do you smell funny? 5 subliminal things your customers may notice
I live in a small town with one small market and it is within walking distance. It’s a place I could and would easily go to for that one ingredient I realized I didn’t have in the middle of making dinner, or when I had a craving for a popsicle. Except I don’t. The...
Customer experiences matter; are you doing all you can?
Customer service and the customer experience are two components that can set your business apart from all the others, while research has shown customers are even willing to pay more when good customer service comes along with the price. In the infographic included...
Customer experience: What impression are you leaving?
If you own a small retail business, you may have an entirely different impression of it than the customers coming in your door. An article from Optometry Today points out that businesses need to take a look at both the physical appearance of their offices as well as...
Customer service can excel with these 5 steps
The best way to ensure that your staff is providing the best possible customer service is by encouraging them to have a positive mindset that includes the five basic principles below, according to this article from UserLike.com. #1: Put Yourself in The Customer's...
June 2015 Client Newsletter – The Best Ways to Select the Best Mystery Shopping Firm
Our June, 2015 Client Newsletter features: The 3 Best Ways to Select the Best Mystery Shopping Firm Designing the Right Mystery Shop Program For Your Organization Customer Retention Facts Upcoming Events Click the link below to read the full issue of the newsletter....
Customer experience fail? Some never forget
I learned recently that a beloved boutique in my little town was being sold to new owners. "Great!" I thought, because that boutique was NOT beloved by me. It was all about a little customer experience I had there. It all started 17 years ago. I was on the hunt...