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Our blogDownturn revs up work-at-home scams
There have always been work-at-home scams, and they've always targeted certain groups. Stay-at-home mothers, the elderly, disabled and undereducated job seekers face difficulties navigating the traditional job market. Working from home saves on costs for clothing,...
Timely Feedback Helps Financial Institutions Effectively Utilize Mystery Shopping Data
Financial Institutions Can Receive Shopping Reports Via E-mail When Judi Hess, President of Customer Perspectives, a mystery shopping provider based in Hooksett, New Hampshire, began working in the mystery shopping business 22 years ago, she spent a large amount of...
Mystery Shopping Program Gauges Employees’ Ability To Cross Sell, Make Referrals And Close Sales
"Night Away" Vouchers And iPod Shuffles Awarded For 100-Plus Scores When Merchants Bank ($1 billion, Burlington, Vermont) updated its mystery shopping program three years ago, it had two main goals: Goal #1: The bank wanted to find a mystery shopping provider whose...
A Mystery Shopping Program Can Help Your Employees Transition To A Sales Culture
Expert Offers Advice On How To Design Your Program A common error that financial institutions make when designing a mystery shopping program is to assume that customer service and product sales require the same skill set, says Jack Geiger, Senior Marketing Research...
Leverage Your Mystery Shopping Program To Convey A Consistent Message Across All Of Your Branches
A Good Program Verifies Your Customer Service Standards Aren't Slipping "I'd like to see banks shop their competition more. It's tough to compete in an environment where you don't understand what's happening next door." A mystery shopping program can be a great way to...
Employees At This Savings Bank Are Aiming For A “Perfect 10” On Their Mystery Shop
Employees Who Receive A Perfect Score Earn A $25 Gift Certificate Employees who receive a low mystery shopping score must write a memo to the EVP Guaranty Federal Savings Bank (Springfield, Missouri) offers a special reward to employees who receive a perfect score on...
Conducting Mystery Shops On A Regular Basis Keeps Employees At This Bank On Their Toes
Bank Incorporates Results Into Its Employees' Performance Goals Mystery shopping programs that evaluate employee performance on a regular basis may have important advantages over programs that take a more ad-hoc approach. Regular shops keep employees on their toes....
Mystery shoppers are watching
Take note, retail workers: Sometimes the customer might be something more What mystery shoppers pay attention to when visiting a retailer: Do employees greet and thank customers? Do employees introduce themselves Do employees inform customers about specials or sales?...
Inside Marketing: Can You Really Measure Customer Experience?
Mystery shopping programs help direct staff training and measure how CUs stack up against competitors A senior citizen walked into his Dallas credit union to discuss his soon-to-mature share certificate. Interest rates had dropped, and he was looking for a better way...
Who IS Your Store
An element of almost every retailer's marketing strategy today is devoted to convincing potential customers that their stores offer more friendly, efficient and personalized service than its competitors. But do your customer contact personnel really live up to this...