Blog
Our blogMystery shopping and its importance for stores
In article on AssessmentCompetency.com written by Joseph Then, the mystery shopping process in a retail setting is explained. The author writes that mystery shopping is a method to evaluate employee performance by watching the way an employee interacts with a...
August 2012 Client Newsletter
August 2012 Client Newsletter Quality Service Tips
Mystery shoppers help sales growth
In an article from the Daily Local News of West Chester, PA, Gretchen Metz, writes that mystery shopping is a way to determine whether the customer's impression of a store's customer service is in sync with the store's promise of good customer service. Retail stores...
July 2012 Client Newsletter
July 2012 Client Newsletter Telephone and Internet Mystery Shopping
June 2012 Client Newsletter
June 2012 Client Newsletter Increase Customer Loyalty
May 2012 Bank Client Newsletter
May 2012 Bank Client Newsletter Highly Satisfied Customers
May 2012 Retail Client Newsletter
May 2012 Retail Client Newsletter Loyalty = Profits
April 2012 Client Newsletter
April 2012 Client Newsletter ROI / Advantages of Mystery Shopping
March 2012 Client Newsletter
March 2012 Client Newsletter Mystery Shop Stories from the Field
Quarter 1, 2012 Client Newsletter
Quarter 1 2012 Client Newsletter Quality over Quantity