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Our blogFebruary 2013 Client Newsletter
February 2013 Client Newsletter - 10 Customer Service Resolutions fo the New Year
Shopper Newsletter – Quarter 1, 2013
Shopper Newsletter Qtr 1 2013
Looking for ways to lose business? Here are 7 ways to do it
A good retail business owner knows that the customers are smarter than he is, right? Knowing what your customers want and need is key to retaining them. As customers, we all know what makes for bad customer service, right? We don’t have to run a store to be that...
Signs your business might need to hire mystery shoppers
If your business has slacked off lately, you’ve received complaints about employees or you’ve had a lot of negative reviews online, you might need to hire the services of a mystery shopping firm such as Customer Perspectives to get to the bottom of things. Mystery...
January 2013 Client Newsletter
January 2013 Client Newsletter - 10 Commandments of Great Customer Service - x 3!
Mystery shopping is not always a scam
It’s no secret that “mystery shopping” has become a favorite of con artists, luring people into spending their own money to shop and to enroll in training programs, for example. An article from Measurecp.com points out that the scams are extending into email...
A simple “I’m sorry” can go a long way toward customer happiness
Flying certainly is fraught with all sorts of opportunities to create unhappy customers, including ones that are unhappy even when circumstances are outside of everyone’s control. On a recent holiday season trip, a very early morning flight had been cancelled by the...
Taking “ownership” of a customer service problem
Business partnerships can lead to some sticky situations like the one described in this MediaPost.com article, where we learn that, even though a partner company may have made a mistake, your company should take responsibility for it. In this example, a customer...
Shopper Tips
1. Sign up with at LEAST 100 MCSs. 2. Be completely, totally reliable. You will quickly gain a good reputation and better jobs. 3. Do excellent work on each report. Spell and grammar check each and every report. Make friends with your Inner Perfectionist 4. Organize...
December 2012 Retail Client Newsletter
December 2012 Retail Client Newsletter - Focus on Mystery Shopping