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Our blogHow Old Are You?
Customer Perspectives celebrated its 30th Anniversary on July 1st – truly one of the country’s first (and best) mystery shopping firms. A recent review of Customer Perspectives by Mystery Shopper Magazine stated that there were no complaints about Customer...
This customer service is secondary to your other business activities?
This article uncovers a few surprising things you may not realize about customer service. Here are just a few in summary: The main reason for customer turnover is poor quality service. A customer will leave you four times as often over customer service problems than...
Strive for exceptional customer service at credit unions
This article asserts that the single best move a credit union can make is to make sure to provide exceptional customer service at its phone contact center. That means that every call is positive and every problem is solved. One way to achieve this exceptional...
Shopper Newsletter – Quarter 2, 2013
Shopper Newsletter Quarter 2, 2013
June 2013 Client Newsletter – Ways to WOW
June 2013 Client Newsletter - Ways to WOW
Banks need proactive customer service to combat negative response to fee changes, etc.
If you’re in the banking business, you are probably aware of how much banking customers hate fees. Yet, you may also know they are a necessity. To combat any ill will from customers, this article recommends you excel in customer service—namely, being really good at...
Scams abound in the mystery shopping field; don’t be fooled
Arizona is the latest state to be hit with an epidemic of mystery shopping scams, where unsuspecting potential employees get taken in by a fake cashier’s check with which to shop. The victims deposit the check in their own bank and wire the money to the culprit. The...
Listening and attention skills: Are you your young employees deficient?
Three times in the last month I have felt as if I’d suddenly begun speaking Swahili and hadn’t noticed. This was when the sales clerks to whom I had just spoken seemed to have not heard a word I said. Was I speaking Swahili? Was their internal radio tuned to a far...
Do you know these 8 rules for good customer service?
You might have the best sales team in the country, but if you don’t have the customer service chops to back up your sales, you may not see repeat customers. The hallmarks of good customer service include the following 8 things. Master these and you’ll go a long way...
Mystery shopping can help reveal whether your employees care about their work
This wonderful article covers A LOT of customer service territory, but its bottom line is that good customer service can only be provided by employees (and management, perhaps?) who care about what they’re doing and the people they are trying to serve. When...