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Our blogConsider all the ways you could use customers to help improve your customer service
Have you thought about all the ways you could be using your customers to, well, help your customers? A recent article on Entrepreneur.com detailed ways you can take advantage of today’s marketing techniques and technologies to get your customers involved. Offer...
Don’t Get Scammed!
A recent blog by a mystery shopping firm named Ellis gave this good summary of 5 red flags of mystery shopping scams: 1. If you are asked to pay to be a part of a mystery shopping company, do not join in. 2. Don’t expect to see monthly fees or membership fees in order...
If you have to apologize, do it right
In July, NBC Nightly News made a serious error when its graphics department apparently wiped New Hampshire off the map, literally. On a map displayed behind the newscaster, Vermont looked like it annexed New Hampshire and New Hampshire was nowhere to be found. ...
Do you have exceptional customer service?
Have you heard of the four pillars of exceptional customer service? The expert writing this article says the following four goals must be met for you to be able to offer customer service that will earn you loyal customers and bring in new customers: 1) A perfect...
July 2013 Client Newsletter – Customer Service Rules!
July 2013 Client Newsletter - Customer Service Rules!
Top data points on the value of customer service
Did you know that for every customer complaint you might receive, there may be 26 other customers who were equally dissatisfied, but failed to say anything? That’s cause for worry and it’s one of 15 top pieces of customer service data any business should be paying...
Why Should I Have an EIN (federal tax id)?
An EIN is free to obtain and protects your identity. You can apply online at irs.gov. Click on form SS-4, fill it out and send it. It’s really that simple!
Just spent thousands on new marketing? Better make sure customer service measures up
All the innovations of new decor in your store and flashy new advertising that brings customers in your door can be wrecked in the blink of an eye if the customer’s experience falters. This small business marketing expert reports on her recent experience inside a...
16 Tips to Succeed at a Customer Care Call Center
Here are a few tips from the Fitzgerald Press: Be polite and courteous. Make sure you know your script. Know how to roll with the punches. Build rapport. Have all of your information resources in place. Know how to use your databases, and how to toggle between them...
Customer service lesson? Offer services that actually *SERVE*!
If your company is going to offer a service, make sure it works. That’s the lesson I learned recently when dealing with my local phone company, which is also my Internet Service Provider. When a bill was due on July 5, the day after a holiday, I discovered that the...