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Our blogFourth Quarter Mystery 2016 Shopper Newsletter
Our Fourth Quarter Mystery 2016 Shopper Newsletter features topics of interest to the mystery shopper, including: Changes to the CP team. Shopper tips. Hot Spots. Click the link below to read this full issue of our newsletter for mystery shoppers....
October 2016 Client Mystery Shopping Newsletter
Our October 2016 Client Mystery Shopping Newsletter features: How Marketers Can Improve ROI on Customer Experience How To Create Customers for Life The Critical Link Between Staisfaction, Loyalty and Problem Management Upcoming Events - which of these upcoming events...
Improving customer loyalty: Keep an eye on 5 things and you’ll keep more of them
Only 28 percent of consumers are loyal to a brand or businesses, but we all know return customers are the key to a healthy bottom line. Take a look at these five reasons your customers may be abandoning you: You treat new and existing customers too differently: If...
Customer experience: Three steps toward creating aweseome experiences
CEM—yet another business acronym! All you need to know is it stands for Customer Experience Management and, well, it’s what everyone in your business should be aware of -at the very least. If you’re dedicated to managing the customer experience with your company, you...
August 2016 Client Mystery Shopping Newsletter
Our August 2016 Client Mystery Shopping Newsletter features: Five Ways to Maximize your Mystery Shopping Results What are the Key Elements of Successful Mystery Shopping? Using Mystery Shopping to go beyond Voice of the Customer programs Upcoming Events - which of...
Mystery Shopper Newsletter – Third Quarter 2016
Our Third Quarter Mystery 2016 Shopper Newsletter features topics of interest to the mystery shopper, including: How Can I Become a More Discreet Mystery Shopper?. MSPA Announcement Hot Spots Click the link below to read this full issue of our newsletter for mystery...
Customer service: Attitude and Aptitude
The clerk at the local hardware store was new to his job, one could tell, and he was having difficulty finding the right item in stock. Then the computerized cash register gave him problems, making the transaction take twice as long as it should have. Nonetheless, the...
July 2016 Client Mystery Shopping Newsletter
Our July 2016 Client Mystery Shopping Newsletter features: Why Positive Customer Experiences Increases customer Retention Pay Attention to Customer Experience - It's Worth it! Upcoming Events - which of these upcoming events around the country will you be attending?...
The Best Customer Experiences Start with Customer Management
A focus on customer experience by marketers should instead become a focus on customer management, according to this article from AdAge.com. A customer experience focus has become extremely popular in recent years, with 89 percent of businesses now saying they compete...
June 2016 Client Mystery Shopping Newsletter
Our June 2016 Client Mystery Shopping Newsletter features: How to Build a World-Class Customer Service Team: Recipe for Success Transform Your customer Service and Customer Experience in 12 Steps Upcoming Events - which of these upcoming events around the country will...