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Our blogShopper Newsletter – Qtr 1, 2014
Shopper Newsletter Qtr 1 2014
February 2014 Client Newsletter
February 2014 Client Newsletter Creating a Service Culture in 6 Steps
A statistical review to help you rethink your customer service
This article from the Business 2 Community provides a succinct way for you and your team to think about whether or not you’re providing excellent customer service. It may even inspire you to change what you’re currently doing or give you new ideas for your employee...
Digital products and services should probably be handled digitally
A customer of a utility company wanted to start paying his bills automatically, online. There was no explanation on the company's website about how to do this. According to his paper bill, he could call customer service and they would help him get set up. Upon...
When customer service goes way beyond the expected…
It's something we've learned not to expect—good customer service from your typical “big box” store. We just take it for granted that any problem or question we have while shopping at the store is going to be a struggle to get resolved. When and if we are able to find...
Don’t explain, make it right!
A pizza-loving friend of ours tried every brand of roasted vegetable pizza he could find on the market. After months of testing, he decided that one company’s "Roasted Vegetable & Goat Cheese Flatbread Pizza" was the best—except he could never seem to bake it...
January 2014 Client Newsletter
January 2014 Client Newsletter - The Myth of Customer Service
Strive for one-on-one contact with your customers
Technology is a wonderful thing. It helps us do more with less time and expense. However, one of those ways it helps shouldn’t be with customer service, which is to say, it shouldn’t put up a wall between you and the customer. Instead, the kind of data you can gather...
Is your customer service training sustainable?
It’s a common scenario, apparently. Companies make a big effort to train their employees on providing excellent customer service and then the improvements seem to last three or four months. Some companies don’t even bother trying. The author of this article asserts...
Here’s what you can do to destroy customer experiences
Here are some ways to drive customers away: 1) If there’s any way to make purchasing or shopping for your product or service more complicated, you should do it to drive customers away. 2) You know that customers are living on their SmartPhones these days, right?...