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Our blogAugust 2014 Client Newsletter
August 2014 Client Newsletter - Complaints Are Important to Your Business
Shopper Newsletter – Qtr 3, 2014
Shopper Newsletter Qtr 3 2014
FINDING GOOD CUSTOMER SERVICE IN UNEXPECTED PLACES
It’s safe to say that I had never stepped foot into a Harley Davidson showroom and repair shop. For one, I don’t own, nor have I ever ridden, a Harley Davidson. Yet, when one of my best friends came for a visit from distant lands riding his “bike”, I was compelled to...
COULD YOUR ASSOCIATES MAKE SOMEONE CRY TODAY?
Someone seemed to have declared it Stellar Customer Service Day. It was an extremely hot, busy midday in the shopping corners of New England and every sales associate or clerk I came across seemed to have recently come from a training class in “How to impress your...
July 2014 Client Newsletter
July 2014 Client Newsletter - Keep Those Customers Coming!
Perhaps you’ll find some inspiration in these 10 super customer service stories
Entrepreneur.com offers a new article featuring 10 over-the-top customer service stories that show at least some companies are actually putting their customers first, not just saying they do. Click through to the full article for inspiration, but here’s a summary:...
Use mystery shopping to scope out the competition
Mystery shopping firms such as ours, Customer Perspectives, are used to evaluate the customer’s experience by sending qualified evaluators (the mystery shoppers) into retail outlets, banks, restaurants, and other types of businesses. The evaluator then reports back...
It’s the personality, not knowledge, that leads to stellar customer service
In this article from Business News Daily, the author shows that research concludes an employee’s personality, not his or her knowledge or technical skills, will be the thing that shines through in a customer service transaction. The research noted that conscientious...
No questions asked; no proof required
My husband brought home the items on our grocery list, no problem. The next day, we opened the package of bread he had bought and found it moldy. We usually have receipts around for a few days, but not this time. We dug through the trash. Nothing. My husband decided...
Bad customers, bad experience for others
It’s unavoidable, really. In certain kinds of businesses—a bank, a retail store—a certain kind of customer can easily turn a good experience into a bad experience for his or her fellow customers. Nevertheless, it’s the business that will be blamed. In this article...