Blog
Our blogCustomer service checklist: Do you and your staff practice these?
Here’s a handy customer service checklistthat would go a long way toward evaluating whether you and your employees are providing the best possible service you can to your customers, brought to you by the folks at BusinessTrainingWorks.com. Smile always. You need to...
Do a customer service check-up on your store or business
This lengthy list of customer service tips includes some of the basics and some that go beyond the usual. The writer spends a lot of time focusing on impressions--making sure your business gives the best possible first impression—not only through your website but also...
Customer loyalty tips
One expert says it’s not enough to provide excellent customer service to build customer loyalty. You also have to go the extra step to evoke a positive emotional response in your customer as he or she thinks about your company. It’s the emotional response that will...
March 2015 Client Newsletter – Did you take the customer service pledge?
Our March, 2015 Retail Client Newsletter features: The Pledge 5 Innovative Customer Service Ideas Customer Retention Fact Upcoming Events Click the link below to read the full issue of the newsletter. (PDF) March 2015 Client Newsletter
Customer loyalty: Some rules that might help you drive business
Are you doing everything you can to make sure your customers stick around? The author of Innovating Analytics, quoted in this article on customer loyalty, suggests this really must be your number one priority in business. It is the most important factor in...
Mystery shopping programs can vary methods
A mystery shopping firm is called upon to see, from a customer's eye-view, just how well you might be providing customer service. There are, therefore, many ways to go about evaluating a customer's experience at your company. You can request that the mystery shopper...
Customer experience marketing learns how customer decides
It's standard procedure these days if you want to stay in business: Out-fox your competition by providing customer service that is beyond the norm. Never disparage your competition, just focus on what your customers need and want. To stand out from your competition,...
First Quarter 2015 Shopper Newsletter
Our First Quarter 2015 Shopper Newsletter features: Phone Shops - The Pros and Cons Tips and Reminders Hot Spots Click the link below to read the full issue of the newsletter. (PDF) Shopper Newsletter Qtr 1 2015
February 2015 Retail Newsletter – What Your Customers Really See
Our February, 2015 Retail Client Newsletter features: What Your Customers Really See: Mystery Shopping Explained 8 Reasons Why Retailers Should Employ Mystery Shoppers Customer Service Statistics Upcoming Events Click the link below to read the full issue of the...
February 2015 Bank Newsletter – How Does Your Bank Stack Up?
Our February, 2015 Bank Client Newsletter features: 10 Keys to an Effective Mystery Shopping Program Measuring Customer Satisfaction in the Banking Industry Customer Service Statistics Upcoming Events Click the link below to read the full issue of the newsletter....