by studio98 | Dec 17, 2015 | Businesses
The customer of a major electric utility received a bill stating that the previous month’s bill had not been paid and was overdue. This concerned him, as he was the type of person who always paid his bills promptly and, in fact, he had earlier arranged to have...
by studio98 | Dec 15, 2015 | News
Our December, 2015 Mystery Shopping Client Newsletter features: Using a Third Party Take the Mystery Out of Mystery Shopping A Different Way to “Listen to the Customer” More killer phrases Upcoming Events Click the link below to read the full issue of the...
by studio98 | Dec 10, 2015 | Businesses
I may just have been out shopping too long in the busy holiday season, but suddenly every sound and sight in the stores was bugging me. The music was too loud in one place. There was a persistent beep-beep like the backing up of a garbage truck in another; it hurt my...
by studio98 | Dec 7, 2015 | Businesses
To provide the best possible customer experience, you need to understand consumer behavior and customer preferences. This is especially true of the sales staff in a typical financial institution such as a bank or credit union. Of particular concern is whether sales...
by studio98 | Dec 1, 2015 | Shoppers
Our Fourth Quarter 2015 Secret Shopper Newsletter features topics of interest to the mystery shopper, including: Tips for getting the most and best shops in your area Tips for being a better shopper Hot Spots Click the link below to read this full issue of our...
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