by studio98 | Jan 15, 2016 | Businesses
You don’t necessarily expect a great customer experience when dealing with the government, no matter which level of government we’re talking about, right? Imagine my surprise when I walked away from a recent government encounter with a smile on my face and saying to...
by studio98 | Jan 14, 2016 | Businesses
The day started with a trip to Hooksett’s Target where I received my usual excellent customer service. Then … my car wouldn’t start. Since I had left my cell phone behind, I returned to the store and asked Chelsea at Guest Services if I could use their phone. She was...
by studio98 | Jan 11, 2016 | Businesses
The website Customer Think has put together its annual year-end review, looking at some customer service trends seen during 2015. Just some of their findings include: Self-serve is growing: In some restaurants, customers got to order their meals via tablet computers,...
by studio98 | Jan 8, 2016 | Businesses
A friend of mine is a very regular customer of the Enterprise car rental company. In their jointly run business, she and her husband are so regular that the company’s stellar customer service and customer attention has reached the “annoying” level. Recently, they...
by studio98 | Dec 31, 2015 | Businesses
A well-planned mystery shopping and customer service survey program are really advanced marketing tools that any business should consider using, according to this article. The results can be well worth the investment. Here are tips on how to set up an effective...
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