How to Get Better Results from Mystery Shopping

In this era of communication, where a million ways exist to transfer vast amounts of information in the blink of an eye, clients always demand results as quickly as possible from their service providers. The field of mystery shopping is no exception to this, and it is...

How to design an effective Mystery Shopping Program?

While an organization is about to establish a new mystery shopping program to be incorporated within its system to evaluate performance efficiency- most of the times, serious confusions arise. This is due to the fact that, a good number of the people working in...

Electronic Reporting Is Changing Mystery Shopping

Financial Institutions Can Now Access Shop Results Online Judi Hess, President of Customer Perspectives (Hooksett, New Hampshire), says that technology is shaking up the mystery shopping industry. “One of the biggest trends in mystery shopping that has changed...

Getting the Best Out Of a Mystery Shopping Program

If you are planning to run a mystery shopping program to find out the strengths and weaknesses of your service-providing franchise, there are certain things you will need to consider before proceeding with the plan. To begin with, you need to decide exactly what...