Service Creates Loyal Customers

by | Sep 11, 2010 | Businesses

In the current economic environment, it is more important than ever to keep customers happy and coming back. An article in News and Food Report recommends these seven ways to keep your customers happy. 1. Solicit complaints. For every person who complains, 26 who feel...

Unraveling the Mysteries of Mystery Shopping

by | Sep 11, 2010 | Businesses

While the perspective of the customer may not always be the most accurate, it certainly is the most important if you want to make your franchise a successful one. If customers experience poor service at one branch of a chain, it affects the chain as a whole, not just...

Tips for a Successful Mystery Shopping Program

by | Sep 11, 2010 | Businesses

Here at Customer Perspectives™, we know a successful mystery shopping program doesn’t just “happen”. After over two decades in the business, we’ve got some ideas about what can make a program work best for you. Consider the following: Know what...

The Many Uses of Mystery Shopping

by | Sep 11, 2010 | Businesses

Mystery shopping – getting a customer’s eye view of your business – is widely recognized as a valuable marketing and customer service tool. What is often not recognized is the many ways a mystery shopping program can be utilized. Here are some ideas...