by studio98 | Nov 23, 2011 | Businesses
Policy miscommunication. That’s what I chalked my most recent Bad Customer Service Experience up to. It had been one of those days. I was late. It was raining. I didn’t have a coat or umbrella. I was tired and on the verge of a cold. I ran into the Big Box store...
by studio98 | Nov 19, 2011 | Businesses
I live in a small community where pretty much everybody knows everybody else. That can be good in times of trouble and bad when, well, you have stirred up trouble. We have a small organic and natural foods market here. For a long time, it was the only one of its kind...
by studio98 | Nov 16, 2011 | Businesses
In this article, one writer tries to debunk some common marketing myths, among them that going above and beyond the call in customer service will always translate into increase sales. While those tactics may work, some even simpler ones are shown to work as...
by studio98 | Aug 29, 2011 | Businesses
Building trust and establishing a relationship with your customer are keys to creating a lifelong customer, according to this Forbes article. Such a relationship can start by making sure you’re delivering the “wow” in customer service. You go beyond what that customer...
by studio98 | Aug 15, 2011 | Businesses
Did you know American customers are willing to pay more for good customer service? According to this article from Business News Daily, consumer research done by American Express recently showed that customers will spend up to 13 percent more for what they perceive as...
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