by studio98 | Nov 26, 2012 | Businesses, Other
Sometimes it can seem like all customer service is bad customer service, whether it’s on the phone or in person. It’s a rare thing to have three POSITIVE customer experiences in the course of one day, but that’s exactly what happened to me recently. I was, against my...
by studio98 | Nov 19, 2012 | News
November 2012 Client Newsletter Hidden Costs of Customer Attrition
by studio98 | Nov 16, 2012 | Businesses
Hiring a mystery shopping firm such as Customer Perspectives may be one way a call center can track whether employees are providing the type of customer service expected of them. A well-trained team of call center employees is essential to repeat business and...
by studio98 | Nov 12, 2012 | Shoppers
Here’s one mystery shopper’s take on the kind of reactions she gets when she tells people she’s a mystery shopper, and her life checking up on apartment leasing companies. The author discusses how she fits mystery shopping into her daily schedule. It’s easier for...
by studio98 | Nov 6, 2012 | Businesses
I was very impressed with the proactivity of some customer service departments prior to Super Storm Sandy. On Sunday, I received a voicemail message at my home from the Public service Company of New Hampshire – PSNH – advising me of the impending storm and steps I...
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