by studio98 | May 10, 2013 | Businesses
You might have the best sales team in the country, but if you don’t have the customer service chops to back up your sales, you may not see repeat customers. The hallmarks of good customer service include the following 8 things. Master these and you’ll go a long way...
by studio98 | May 3, 2013 | Businesses
This wonderful article covers A LOT of customer service territory, but its bottom line is that good customer service can only be provided by employees (and management, perhaps?) who care about what they’re doing and the people they are trying to serve. When...
by studio98 | Apr 26, 2013 | Businesses
In this interesting article from The Huffington Post, the White House Office of Consumer Affairs has reported: 78 percent of consumers have ended a transaction due to bad service. Only 4 percent of dissatisfied customers actually speak up. Loyal customers are worth up...
by studio98 | Apr 19, 2013 | Businesses
A customer will break up with your business if you ignore him or her. That’s a fact. According to a study mentioned in this article, you have the potential to lose 20 percent of your customers if you fail to nurture the relationship. One way to nurture customers is...
by studio98 | Apr 17, 2013 | Businesses
I first learned the importance of competitor intelligence in business graduate school. There, our professors empha¬sized that every business is duty-bound to understand not only who its competitors are but also their competitive strengths and weaknesses. Only then can...
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