by studio98 | Jul 12, 2013 | Businesses
Here are a few tips from the Fitzgerald Press: Be polite and courteous. Make sure you know your script. Know how to roll with the punches. Build rapport. Have all of your information resources in place. Know how to use your databases, and how to toggle between them...
by studio98 | Jul 10, 2013 | Businesses
If your company is going to offer a service, make sure it works. That’s the lesson I learned recently when dealing with my local phone company, which is also my Internet Service Provider. When a bill was due on July 5, the day after a holiday, I discovered that the...
by studio98 | Jun 28, 2013 | Shoppers
Customer Perspectives celebrated its 30th Anniversary on July 1st – truly one of the country’s first (and best) mystery shopping firms. A recent review of Customer Perspectives by Mystery Shopper Magazine stated that there were no complaints about Customer...
by studio98 | Jun 27, 2013 | Businesses
This article uncovers a few surprising things you may not realize about customer service. Here are just a few in summary: The main reason for customer turnover is poor quality service. A customer will leave you four times as often over customer service problems than...
by studio98 | Jun 20, 2013 | Businesses
This article asserts that the single best move a credit union can make is to make sure to provide exceptional customer service at its phone contact center. That means that every call is positive and every problem is solved. One way to achieve this exceptional...
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