by studio98 | Sep 23, 2013 | Businesses
“Shoshin” is a concept taught in the practice of Zen Buddhism and it means “Beginner’s Mind”. The theory is that we should approach something new, and even something with which we are highly familiar, with the mind of a child or a beginner, as if we’ve never...
by studio98 | Sep 11, 2013 | News
September 2013 Client Newsletter – Customer Churn
by studio98 | Sep 5, 2013 | Shoppers
Shopper Newsletter Qtr 3 2013
by studio98 | Sep 3, 2013 | Businesses
We know it’s true for us, personally. This article shows how important it is for a company to make a good first impression. Here are some tips from the article: 1) Do customers feel welcome? You’d want that for visitors to your home. You also want that in your place...
by studio98 | Aug 27, 2013 | Businesses
We have fun telling you about really bad customer service stories, but we need to be fair. Plenty of companies are doing wonderful things that go above and beyond what we might think of as “traditional” customer service responses. This list from the website Mental...
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