by studio98 | Feb 4, 2014 | Businesses
A customer of a utility company wanted to start paying his bills automatically, online. There was no explanation on the company’s website about how to do this. According to his paper bill, he could call customer service and they would help him get set up. Upon...
by studio98 | Jan 31, 2014 | Shoppers
It’s something we’ve learned not to expect—good customer service from your typical “big box” store. We just take it for granted that any problem or question we have while shopping at the store is going to be a struggle to get resolved. When and if we are...
by studio98 | Jan 28, 2014 | Businesses
A pizza-loving friend of ours tried every brand of roasted vegetable pizza he could find on the market. After months of testing, he decided that one company’s “Roasted Vegetable & Goat Cheese Flatbread Pizza” was the best—except he could never seem to...
by studio98 | Jan 21, 2014 | News
January 2014 Client Newsletter – The Myth of Customer Service
by studio98 | Jan 15, 2014 | Other
Technology is a wonderful thing. It helps us do more with less time and expense. However, one of those ways it helps shouldn’t be with customer service, which is to say, it shouldn’t put up a wall between you and the customer. Instead, the kind of data you can gather...
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