5 keys practices toward improving your customer service

by | May 13, 2014 | Other

In this article from The Huffington Post, the writer is alarmed at the prevalence of bad customer service experiences despite the amount of data and technology that makes understanding customer service so much easier than it once was.  For a mini-course in what to...

The experience is the bottom line for your customers

by | May 8, 2014 | Businesses

In the intriguing study mentioned in this blog post, we learn that the British consumer is much more likely than an American consumer to drop a company because he/she received poor customer service, but that American consumers were twice as likely as the British to...

The rules of customer service have changed

by | Apr 25, 2014 | Businesses

Entrepreneur Magazine claims that customer satisfaction is still a primary goal of any business but that the means of achieving that satisfaction have changed. We are made aware of a service problem more rapidly through the viral nature of social media. That means our...