Be there, always, for your customers

by | Jun 11, 2014 | Businesses

I love my mechanic. Don’t get me wrong, there’s nothing romantic about our relationship. But if you, he, and I were in a lifeboat with only room for two people, I’d hang on tight if I were you.Why? Because he is always there for me. I mean always....

What is the opposite of customer service?

by | Jun 5, 2014 | Businesses

It was not a good time to mess with me.  A flight delay of two and a half hours caused us to land at Boston Logan International Airport at about midnight. Still, an international airport should be equipped to handle late-arriving passengers at all hours, right? ...

Music to the customer’s ears: “Yes. No problem.”

by | May 30, 2014 | Businesses

I was not their customer. I was unlikely to become their customer because of their location. They knew it, yet their help went above and beyond any that could have been expected. The Crown Plaza Hotel came into view just as our car sputtered amongst some of the worst...

First impressions are critical

by | May 20, 2014 | Businesses

It took 22 minutes. Twenty-two minutes from the time of standing in front of the cashier to completion of the sale.  I was the only one in the store.  I tried not to fume. These were, after all, a team of three hospital auxiliary volunteers trying to help me. I had...