by studio98 | Jan 8, 2015 | Businesses
This painful customer service story would be funny if it wasn’t all-too-common. In short, United Airlines managed to really tick off a monk whose whole life is about being calm. When you read through the details of this story, you can see the classic elements of a...
by studio98 | Dec 26, 2014 | Businesses
My husband and I were disappointed when we approached one of our favorite restaurants for lunch, only to find it was closed. Strangers on the street, however, soon directed us to a pub they recommended for lunch, so we walked a little further, reluctantly. We don’t...
by studio98 | Dec 19, 2014 | News
In this month’s Client Newsletter: What is the alarmingly-high cost of poor customer service? Prepare to be shocked! Secret shoppers: how they can turn around your business Upcoming events Click the link below to view the full December 2014 Client Newsletter...
by studio98 | Dec 11, 2014 | Businesses
I had gone into the gourmet grocery store intent on taking advantage of the email offer I had received yesterday—a really, really good buy on fresh raspberries. No doubt this was a “loss leader” at the store, where I otherwise think twice before buying anything...
by studio98 | Dec 4, 2014 | Businesses
On a blustery, winter day I happened upon the PERFECT pair of summer sandals in the clearance section of a sporting goods store I had wandered into merely to kill time. The price sticker on the lonely pair was ripped and hard to read, but the price was still clearly...
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