by studio98 | Feb 20, 2015 | News
Our February, 2015 Retail Client Newsletter features: What Your Customers Really See: Mystery Shopping Explained 8 Reasons Why Retailers Should Employ Mystery Shoppers Customer Service Statistics Upcoming Events Click the link below to read the full issue of the...
by studio98 | Feb 20, 2015 | News
Our February, 2015 Bank Client Newsletter features: 10 Keys to an Effective Mystery Shopping Program Measuring Customer Satisfaction in the Banking Industry Customer Service Statistics Upcoming Events Click the link below to read the full issue of the newsletter....
by studio98 | Feb 19, 2015 | Businesses
Phone calls to hotels are on the rise? This is probably because of the omnipresence of SmartPhones in which a person can simply choose “click to call” to make a booking. Are your hotel’s call centers and staff prepared to handle this upswing? You may want to consider...
by studio98 | Feb 13, 2015 | Businesses
A recent study of 139 franchisors turned up some interesting finds after mystery shoppers made telephone contact with the companies. Eight percent of the franchises actually didn’t have a phone number or had a wrong phone number listed on their company website! Only...
by studio98 | Feb 11, 2015 | Businesses
In this article, writer Micah Solomon makes the case for developing a customer service approach that is comprehensive and organized. Developing a plan, and taking your time at developing a plan, will yield results but, as is so often the case in business, time is...
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