by studio98 | May 7, 2015 | Businesses
In one standardized method of rating customer experiences, the companies with the highest ratings also had the highest percentage of repeat customers. Eighteen percent of the customers of those companies report they will return, according to this customer experience...
by studio98 | Apr 14, 2015 | News
Our April, 2015 Client Newsletter features: How Mystery Shopping Programs Can Evaluate Experiences from Many Angles 3 Ways Mystery Shopping Keeps Costs in Check Customer Retention Facts Upcoming Events Click the link below to read the full issue of the newsletter....
by studio98 | Apr 13, 2015 | Other
Here’s a handy customer service checklistthat would go a long way toward evaluating whether you and your employees are providing the best possible service you can to your customers, brought to you by the folks at BusinessTrainingWorks.com. Smile always. You need to...
by studio98 | Apr 7, 2015 | Businesses
This lengthy list of customer service tips includes some of the basics and some that go beyond the usual. The writer spends a lot of time focusing on impressions–making sure your business gives the best possible first impression—not only through your website but...
by studio98 | Mar 31, 2015 | Businesses
One expert says it’s not enough to provide excellent customer service to build customer loyalty. You also have to go the extra step to evoke a positive emotional response in your customer as he or she thinks about your company. It’s the emotional response that will...
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